OUR QUALITY FORMULA
LS Partners' reliable quality of work, more than any other factor, has been instrumental to its success.
LS Partners' quality formula starts with understanding the client's needs and wants. They then document and systemise this into the operating procedures and train their experienced professionals accordingly. This is the foundation which allows LS Partners to exceed its client's expectations.
The above quality management process is supported by LSconnect, one of the most comprehensive and effective web based case management systems in Australia.
LSconnect was specifically tailored to our business model. It is a strong management tool allowing easy monitoring of deadlines, investigation and insurance assessing processes, and eliminates duplication of data entry.
The extensive range of features for LSconnect include:
- 24/7 access to LS Partners’ personnel and clients
- All correspondence and email communication is automatically logged in the diary for each case
- Specific reminder emails and SMS alerts to investigators and insurance assessors can be pre-set
- Email alerts are automatically issued to the LS Partners’ Case Manager on specified due dates
- Specific checklists and report formats are automatically generated using templates, which have been tailored to the client’s requirements. The templates are automatically pre-populated with all the known case details
- Reports can be generated showing compliance with pre-defined key performance indicators